Restructured loan not updated

My capfin loan account was restructured in 2021 by July, last year 2022 I started to receive calls to say my loan is outstanding and that the person who was doing the loan restructuring has missed something, I'm did tell every call centre agent my story as to what has happened they all told me that they will send my query at finance department upto today I'm receiving calls and no one has gotten back to me about my account, last month August they were suppose to take the last payment but I see they will run a debit order again, the capfin service is very poor I'm told everyday that they will get back to me since last year they can't resolve my problem