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Nazmeera A
1 reviews | Active since Sept 2016
11 May 2020, 08:47
REPORT TO BANKING OMBUDSMEN
I have a current loan with capfin and recently on my profile they gave me the option of drawing out R6000.00 i couldnt draw it out due to my cellphone having a problem hence the next working day i proceeded to go and withdraw of which it now disappeared. I called and they said my rating changed, i called again and the consultant said it was an error.
This feels like a repetition of last year as well with no consistency. I asked them 8 days a go to send me a letter informing me of this. and to date no letter received just like the last time.
Capfin look after those clients that pay on time and who still earn an income under these conditions.
I await you response failing which I will be drafting a letter to the banking ombudsmen.
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Capfin's replyOfficial
11 May 2020, 10:48Good Day Nazmeera Abbas
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind Regards
Customer service
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind Regards
Customer service
Capfin's reply11 May 2020, 10:48
Official
Good Day Nazmeera Abbas
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind Regards
Customer service
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind Regards
Customer service
NA
Nazmeera A's updateReviewer Update
12 May 2020, 09:59Dear Capfin
this issue has NOT been resolved in the least.
The facts of your email is not true as I made no indication of an sms or call that you speak about.
Furthermore to this my affordability and credit scoring is the same as last year when the original loan was granted to me and I went through the same tedious process with you.
I am requesting as a consumer you re read my complaint and respond in detail as I am serious about reporting this as you think this is a joke.
I am an educate person and not an illiterate fool that you have portrayed in your email to me dated yesterday.
I will allow upto close of business today failing which I will forward the comparison I have on email from last year and the issue at hand to the banking ombudsman and consumer protection council.
Thank you
this issue has NOT been resolved in the least.
The facts of your email is not true as I made no indication of an sms or call that you speak about.
Furthermore to this my affordability and credit scoring is the same as last year when the original loan was granted to me and I went through the same tedious process with you.
I am requesting as a consumer you re read my complaint and respond in detail as I am serious about reporting this as you think this is a joke.
I am an educate person and not an illiterate fool that you have portrayed in your email to me dated yesterday.
I will allow upto close of business today failing which I will forward the comparison I have on email from last year and the issue at hand to the banking ombudsman and consumer protection council.
Thank you
NA
Nazmeera A's update12 May 2020, 09:59
Reviewer Update
Dear Capfin
this issue has NOT been resolved in the least.
The facts of your email is not true as I made no indication of an sms or call that you speak about.
Furthermore to this my affordability and credit scoring is the same as last year when the original loan was granted to me and I went through the same tedious process with you.
I am requesting as a consumer you re read my complaint and respond in detail as I am serious about reporting this as you think this is a joke.
I am an educate person and not an illiterate fool that you have portrayed in your email to me dated yesterday.
I will allow upto close of business today failing which I will forward the comparison I have on email from last year and the issue at hand to the banking ombudsman and consumer protection council.
Thank you
this issue has NOT been resolved in the least.
The facts of your email is not true as I made no indication of an sms or call that you speak about.
Furthermore to this my affordability and credit scoring is the same as last year when the original loan was granted to me and I went through the same tedious process with you.
I am requesting as a consumer you re read my complaint and respond in detail as I am serious about reporting this as you think this is a joke.
I am an educate person and not an illiterate fool that you have portrayed in your email to me dated yesterday.
I will allow upto close of business today failing which I will forward the comparison I have on email from last year and the issue at hand to the banking ombudsman and consumer protection council.
Thank you
NA
Nazmeera A's updateReviewer Update
13 May 2020, 08:16 Good day
the below email refers, I have not received a response, I have rep**** on hellopeter as well with no response.
Please note the following:
Last year I app**** for a loan which I am paying off and got into the same issues which then got resolved.This year you are not reading my complaint properly and indicating aspects that I have never mentioned which is falsifying and misrepresentation facts to suit you.
I would like a response by 12:00 today regarding the following:
Please take a look at communication from last year and indicate how does my circumstance differ now.Please take a look at my complaint and your response and see the red flags in your response.Please take a look at the record of my online profile where It was indicated I qualify for an amount.
Should I not receive a response from you I will treat this as if you are hiding away from factual information and will proceed to protect my rights as a consumer by doing the following:
- Reporting unfair lending practice.- Reporting negligence- Reporting you to the ombudsmen and the consumer protection
Thank you
RegardsNazmeera
the below email refers, I have not received a response, I have rep**** on hellopeter as well with no response.
Please note the following:
Last year I app**** for a loan which I am paying off and got into the same issues which then got resolved.This year you are not reading my complaint properly and indicating aspects that I have never mentioned which is falsifying and misrepresentation facts to suit you.
I would like a response by 12:00 today regarding the following:
Please take a look at communication from last year and indicate how does my circumstance differ now.Please take a look at my complaint and your response and see the red flags in your response.Please take a look at the record of my online profile where It was indicated I qualify for an amount.
Should I not receive a response from you I will treat this as if you are hiding away from factual information and will proceed to protect my rights as a consumer by doing the following:
- Reporting unfair lending practice.- Reporting negligence- Reporting you to the ombudsmen and the consumer protection
Thank you
RegardsNazmeera
NA
Nazmeera A's update13 May 2020, 08:16
Reviewer Update
Good day
the below email refers, I have not received a response, I have rep**** on hellopeter as well with no response.
Please note the following:
Last year I app**** for a loan which I am paying off and got into the same issues which then got resolved.This year you are not reading my complaint properly and indicating aspects that I have never mentioned which is falsifying and misrepresentation facts to suit you.
I would like a response by 12:00 today regarding the following:
Please take a look at communication from last year and indicate how does my circumstance differ now.Please take a look at my complaint and your response and see the red flags in your response.Please take a look at the record of my online profile where It was indicated I qualify for an amount.
Should I not receive a response from you I will treat this as if you are hiding away from factual information and will proceed to protect my rights as a consumer by doing the following:
- Reporting unfair lending practice.- Reporting negligence- Reporting you to the ombudsmen and the consumer protection
Thank you
RegardsNazmeera
the below email refers, I have not received a response, I have rep**** on hellopeter as well with no response.
Please note the following:
Last year I app**** for a loan which I am paying off and got into the same issues which then got resolved.This year you are not reading my complaint properly and indicating aspects that I have never mentioned which is falsifying and misrepresentation facts to suit you.
I would like a response by 12:00 today regarding the following:
Please take a look at communication from last year and indicate how does my circumstance differ now.Please take a look at my complaint and your response and see the red flags in your response.Please take a look at the record of my online profile where It was indicated I qualify for an amount.
Should I not receive a response from you I will treat this as if you are hiding away from factual information and will proceed to protect my rights as a consumer by doing the following:
- Reporting unfair lending practice.- Reporting negligence- Reporting you to the ombudsmen and the consumer protection
Thank you
RegardsNazmeera