AM
Aggie M
1 reviews | Active since Mar 2018
31 Dec 2025, 11:25
Refund on paid up account
Good
I am really not happy with the refund process on an overpaid account. I sent supporting documents on the 8th December 2025 but everytime I do a follow up I am being asked same documents. None of the consultants know why there is a hold up calling every time it's airtime. This is frustrating R17000 it's alot of money.
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Capfin's replyOfficial
31 Dec 2025, 12:50Good day
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologize for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologize for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply31 Dec 2025, 12:50
Official
Good day
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologize for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologize for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services