Refund of Overpayment – Capfin Loan Account

I am writing to express my deep frustration and disappointment regarding the unresolved matter of an overpayment on my loan account, which has remained outstanding since March 2025.

I had requested a friend to settle the remaining balance of approximately R17,000 on my behalf. However, due to a misunderstanding, he mistakenly paid over R170,000 into my Capfin account. Since then, we have submitted all the required supporting documents, including his bank statement, proof of payment, and a sworn affidavit confirming that the payment was made on my behalf and that the excess refund should be directed to me, as he does not hold an account with Capfin.

Despite multiple follow-ups and weekly calls to your contact centre, I have not received any resolution. Each time, I am forced to repeat the details of this issue to a new consultant, only to be told that the matter has been referred to the "relevant department." I was redirected to the legal department, who then referred me to the finance department, yet no progress has been made. I am repeatedly told to wait for a call that never comes, while being assured that the bank verification process is ongoing—even though we have already provided all required documents and verifications over a month ago.

This level of service is unacceptable. The delays, lack of accountability, and ineffective communication are highly unprofessional and continue to cause unnecessary distress. I urge Capfin to prioritise this matter, expedite the refund of the overpaid amount, and provide me with a clear and final resolution.