putrid service

On 27th November 2015 i paid my loan up in full @ signet terrace pep stores, i asked the cashier how much in total is due on the account as i want to settle and close this account, she then gave me the total it was 400-00 more but i paid it up in full, Capfin then scans my cheque account in December and January for 186-00 some odds saying i owe them as that was not the settlement amount . on the 31st December 2015 when speaking to Buyelwa, i asked to speak to a manager she stated non was avalible,when they called me on 5 January 2016 i insisted to speak to a manger i then spoke to Dianna who was a manger she then stated the amount was now 196-00she took my complaint down and stated she would get back to me. on the 6 jan 2016 Tsidi called me i then emailed him proof of payment on this email address mahlatse@ [URL Removed] he called back to state that he had recieved it and would get back to me.another lady then called me apparently referred to by Tsidi she said she hands disputes from helllo peter, i told her wat happened she apologised and said there was a problem on store level, as they were suppose to call in and get all the info for me, before i closed the account,