Poor service capfin call centres

Item: Capfin
Rating: 1
Author: AnnaMarie A

I have been a client for more than 1 year. I am trying to apply for a further loan online as i usually do but cannot get it done. When phoning their call centre they just say they have no idea why i cannot apply online although i have received sms' and emails confirming that all documents have been processed. Their call centre is useless to say the least!!

Helpful (0)

Replies (2)

Capfin's replyOfficial

29 Nov 2018, 17:56

Good day Annamarie Alberts

Thank you for taking the time to contact us regarding your concerns about our Loan application process. Your request is being attended to and a specialist consultant will make contact with you shortly.

Kind Regards,

Customer Services

Capfin's reply29 Nov 2018, 17:56

Official

Capfin's replyOfficial

30 Nov 2018, 14:18

Good day Annamarie Alberts

We are pleased to have engaged with you and that your situation has been resolved.

Kind Regards

Customer Service

Capfin's reply30 Nov 2018, 14:18

Official

Good day Annamarie Alberts

We are pleased to have engaged with you and that your situation has been resolved.

Kind Regards

Customer Service