Poor Service Capfin and Call Centre Agents

I requested a closure/paid up letter and Capfin not providing. I settled the account on the 2nd of February and sent proof of payment to required email address (***). When I called the call Centre the assistance is very poor and attitude is really unpleasant. Even if I places myself under debt review which is actually cancelled, my account is still paid up. Capfin has no interest in providing me with the settled letter even though I could see on the Internet my profile that funds was received. Capfin no blocked me from seeing my account or details.

I find this really bad that when you owe money they are quick enough to phone you but when an account is paid in full they don't want to assist with letters.

My query is not being addressed. I even think that i have paid more than what the balance was at the time of settling. So money is owed back to me.