poor service and call centre lies

App**** for a loan 10 :05 on Friday , got a call only at 14:00 quotation done and everything but then later at 6 got an sms saying they tried to call me cause my installment has been changed, I called on Saturday system offline. Capfin claims to give customer call back after 5 minutes of loan application this is a lie, I called again this morning at 8 to finalize my loan ,was told someone will give me a call after 30 minutes but still no call at 12:01<br> <br> Called again and spoke Nosiphiwe she told me account is locked, she will have to ask it to open it and it takes 24 hours, asked to speak to her manager she told me Portia was the team leader and she cannot come to the call.<br> No one is willing to help...im so disappointed with this bad service