SN
Sylvia N

1 reviews | Active since Jun 2016

17 Jun 2016, 17:42

Poor service..

<p>I app**** for a loan i just keep getting sms's that i have been approved. Consultant calls and says they can't proceed due to system issues. Get another call from a different consultant same story this has been the reply for the past 2 days. If this is the service Capfin offers to its clients than it was a big mistake applying for finance with Capfin. This is the utmost horrific service ever received. And consultants are really not handling issues with professionalism... im not happy at all Capfin does falls advertising and its actually not sooooo easy...</p>

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Replies (2)
Capfin
Capfin's reply21 Jun 2016, 05:42
Official

Hello Sylvia Ndhlovu

Thank you for taking the time to contact us regarding your concerns about our Loan application process.

Your request is being attended to and a specialist consultant will make contact with you shortly.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply21 Jun 2016, 11:35
Official

Hello Sylvia Ndhlovu

Exellent service is very important to us and we value all the feedback from our customers.

We are pleased your concern has been resolved.

For any further assistance please call us on ********** or email ********** .

Kind regards,

Customer Service

Best regards,