Poor Service

Settled a loan in full on 31/08/2021 before the 1st payment was due. 1st payment was still deducted. Which was ok because they should just automatically refund after we've called and confirmed we settled and emailed proof of payment. To this day a few days short of it being 1 month later and they have still not closed the account and an outstanding balance still showing. Called every single day for this past month , asked to speak to supervisors , managers - no they not using the same phones , send pop to different emails - in the emails , no your ID incorrect - after sending it back and forth the correct ID number. Asked to be called back , they only call back the following day or not at all. How frustrating with poor service. Shame on you guys for being so tardy. I would never recommend Capfin to anyone, their after service is poor.