JW
Jason W
1 reviews | Active since Mar 2009
05 Apr 2022, 08:55
Poor misleading service
Deceived by notification received offering me a special offer. When I sent through the details requested, nobody knows anything about this.
It's all a ploy to trap people into doing business with them. Don't waste your time responding to any of their messages as it is more of a hoax trying to draw you in to some offer and then when they request docs from you it's all a waste of your time and can be costly.
Helpful (0)
Replies (3)0
Replies (3)
Capfin's replyOfficial
05 Apr 2022, 10:19 Good day Jason W
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
Capfin's reply05 Apr 2022, 10:19
Official
Good day Jason W
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
JW
Jason W's updateReviewer Update
05 Apr 2022, 10:47Further to my complaint: Thembile from Capfin calls me with some sob story and after asking her for her Surname, she says no I'm not entitled to that but yet she was harrassing me for my ID number. Matter not resolved and was told a Manager by the name of Michelle Jones will call me. WOW, this is world class service....NOT!!!!!!!!!!
JW
Jason W's update05 Apr 2022, 10:47
Reviewer Update
Further to my complaint: Thembile from Capfin calls me with some sob story and after asking her for her Surname, she says no I'm not entitled to that but yet she was harrassing me for my ID number. Matter not resolved and was told a Manager by the name of Michelle Jones will call me. WOW, this is world class service....NOT!!!!!!!!!!
JW
Jason W's updateReviewer Update
05 Apr 2022, 16:46It seems like this query is going from bad to worse. When the Superior calls you and says, sorry I don't deal with queries and can't resolve this as I only Manage the staff that report to me then you know. It's like trying to empty the ocean with a paper cup. Not sure how much more worse this will turn out to be.
JW
Jason W's update05 Apr 2022, 16:46
Reviewer Update
It seems like this query is going from bad to worse. When the Superior calls you and says, sorry I don't deal with queries and can't resolve this as I only Manage the staff that report to me then you know. It's like trying to empty the ocean with a paper cup. Not sure how much more worse this will turn out to be.