Poor customer service

I completed my application on the 31/10/24 following which i received an email to say i must expect a debi-check debit mandate to come through which never did. I have called every single day from the 1/11/24 until now during which i was informed that the mandate expired(despite not receiving it) and that Capfin will authorize it on my behalf, and that was yesterday 6/11/24. Today i did yet another follow up only to find out that my application is has not been processed i.e. mandate would have never been sent. Consultant informed me that he has escalated the matter to their IT department, the turn around time for a response is 48hours. My frustration is, multiple consultants had informed me that the application has been processed and that the fund should appear in my account in 48hours and that was 3 working days ago. When i asked for a reference number for the call, i was informed that there are no reference numbers. I am shocked at the service received especially considering this is not the first time utilized the service.