KP
Kerlynne P

1 reviews | Active since May 2016

20 May 2016, 09:47

Poor customer service

<p>I accepted a loan from Capfin. My account was handed over when I called in to make arrangements I was transferred to 5 different people, eventually I got details to settle account which was done on the 4th April. I call capfin on the 22st April and they confirmed they have submitted paid up to transunion. I checked today and the account is still listed under my name so I called Capfin and the lady by the name of Yandiwa/Yandisa told me she does not work for transunion! The staff at capfin is so unhelpful and I will never do business with them ever again and would not recomend anyone to deal with their untrained and rude staff!</p>

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Replies (2)
Capfin
Capfin's reply20 May 2016, 13:49
Official

Good day KerlynneDP

Thank you for writing to advise us of your concerns. We regret any inconvenience caused.


Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.



Kind regards,

Customer Service

Capfin
Capfin's reply24 May 2016, 08:41
Official

Good day KerlynneDP

We have investigated your query and are happy to advise that the matter is now resolved.

Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.

For any further assistance please call us on *** or email *** .

Kind regards,

Customer Service