poor conduct on my application

With much fustration and dissappoinment! Last week thursday I made an application for a loan with Capfin and the fustration is that when ever I speak to a consultant they do not give me a answer if my loan application was accepted or declined, they send an sms everyday on my phone stating that they preapproved my loan but that's a lie as when I do call them they give me a different story and they have a policy that they will call you back but when they call you they then say your application is on hold and the repetition is We will call you back but in short as a customer why do I have to wait very long, Capfin stated that they will take 48 - 72 hrs to get back to me and its well over a week, I am very dissappointed with their service and its a breech of an agreement with the CPA. Urgent investigation into Capfin, my full name is Mr yubanthran Naiker - alternate email is [Email Removed]