POOR and UNPROFFESIONAL SERVICE FROM CAPFIN

I have been trying to get a Loan Settlement Letter from Capfin since August 2019 without success.

I then approached Legal Aid, Uitenhage, for help. After phoning Capfin many times from the offices of Legal Aid, Uitenhage, I eventually got through to Capfin's Collection Department, who reffered me to the attorney who was dealing with the matter for collection.

I phoned the collection attorney who informed me that Capfin had reclaimed the matter and that they are no longer dealing with the matter.

When I phoned Capfin again from the offices of Legal Aid, Uitenhage, I was referred back to the collecting attorney, who in turn, referred me back to Capfin for the Loan Settlement Letter.

I then gave Legal Aid Power of Attorney to get the Loan Settlement Letter for me.

Approximately 3 weeks after Legal Aid contacted Capfin requesting the Loan Settlement Letter, Legal Aid informed me that Capfin did not respond to the letter from them.

This conduct from Capfin is extremely unprofessional and unacceptable, causing me much frustration.

Please, I want a Loan Settlement Letter from Capfin, within 7 working days of this email.

Also please take note: Should Capfin fail to provide me with the Loan Settlement Letter, I will have no choice but to approach the courts for relief. This not a threat, but an expression of my frustration at the failure of Capfin to provide me with the requested letter.

I hereby attach a copy of my ID document to assist Capfin to process my request.

I look forward to receiving the Letter of Settlement from Capfin shortly.

Thank you kindly, D.J. Nolan ***