VM
Vinah M

1 reviews | Active since Jan 2018

02 Apr 2019, 18:41

Played with my emotions.

Capfin is the most annoying company ever, I started a loan application with them online on the 23rd of March was requested to send my proof of income along with my id copy of which I did on the 27th of March then received an email to send my January pay slip and I did the very same day still no feed back, patiently waiting with no luck sent again on the 29th of March then I phoned them, was assured they have received the pay slip and I should wait for an sms to continue with my application online...nothing received, I resend on the 30th of March then phone back, I phoned 3 times on that day and all 3 consultants said their supervisor are escalating the matter I then thought finally will get he... NOTHING. I phoned back on the 1st of April 4 times still given false hope at that time I’m using my airtime bought with the money I don’t have because I app**** for a loan as I’m going through financial difficulties. Today it’s the 2nd of April I’m still at it with capfin was asked to send my January account statement by the 5th consultant I’ve spoke to for the day as there’s an error...NO SOLUTION.

They have played with my emotions, wasted my airtime.

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Replies (2)
Capfin
Capfin's reply03 Apr 2019, 13:10
Official
Good day Vinah Nontsikelelo Mkhuhlane

We are sorry that the  experience when applying for a Capfin loan was not to your satisfaction. 

We apologize for the inconvenience and frustration this has caused you.

Our office will be in contact with you shortly.

Kind regards

Customer Services
Capfin
Capfin's reply03 Apr 2019, 14:38
Official
Good day Vinah Nontsikelelo Mkhuhlane

Excellent service is very important to us and we value all the feedback from our customers.

We are pleased your concern has been resolved.

For any further assistance please call us on *** or email *** .

Kind regards

Customer Services