KK
KERSTINN K
1 reviews | Active since May 2013
03 May 2022, 15:07
PATIENCE IS RUDE
My complaint is about patience at the call centre , i called *** the calls are recorded they need to listen as Patience needs to be trained and she is *********** and doesn't know what's customer service about . she interrupted me while speaking , spoke over me and then started making sounds on the phone . the call took place at 13:00 . ALSO SHE DID NOT WANT TO GIVE HER SURNAME
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Replies (2)0
Replies (2)
Capfin's replyOfficial
03 May 2022, 15:22Good day Rudy S
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter.
Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter.
Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply03 May 2022, 15:22
Official
Good day Rudy S
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter.
Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter.
Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
04 May 2022, 08:36Good day Rudy S
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply04 May 2022, 08:36
Official
Good day Rudy S
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for allowing us the time to discuss your concerns.
We are pleased to inform you that the matter has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,