Pathetic Service

I have had a loan with Capfin since March 2020, unfortunately I lost my job in July 2020 due to Covid-19, but all along I was paying. I explained to Capfin and they said they cant help me they still need their money. Capfin know we are all hit by a pandemic we did not foresee but they are not sympathetic in any way with clients. All other Credit providers have been working with their clients, understanding that our financials have been affected deeply.

I further requested for my instalment to be reduced in half, they refused. The agent told me I would have to default then they can look at re-arranging my account. So I did so in October by reversing the debit order. It was only then I was assisted with reducing my instalment. As much as I had no job and no extra income I made sure I pay every month for the little I had. But Capfin always got their payment in full.

Today, 21 April 2021, I receive a call from *** from a lady who said she is from Capfin and she claims I did not pay in December which is not true. First debit order went through on the 10th December and I reversed it because that was money for my son's school essentials. But the debit order went again on the 24th December successfully and for the months following. I have been paying Capfin, I do not owe them for any month.

I also asked her why was Capfin quiet for the past 4 months only to call me now in April about a December issue. The lady says they have been calling and SMSing me which is a lie. I have never received any communication from Capfin. They even have my email address but I don't have a single email for the past 4 months regarding this. I asked her to provide me proof that Capfin has been contacting me and she could not give me any.

Capfin must re-examine their records please, I am not in arrears for any money. If they continue messing my record, I will report this to the NCR. I will not accept such exploitation while I have been very honest with Capfin.

I need this resolved, ASAP!!!