Pathetic service

I’m quite frustrated with Capfin,I app**** for loan last week and I’m told that there is a Debi check still pending on my account,I explain that on my side the debi check has expired and they should send another request so that I can approve but they say they can not resend and that a central system will approve on my behalf but that has not happened. I called them to ask them to cancel the application but they say they can not as the Debi check shows pending on their side, I mean as a client I should have the right to cancel more especially when they can not give me the turnaround time of the pending status. I have called and sent emails but my issue has not been resolved, they keep saying that they will get back to me but never do.