CM
Clinton M
1 reviews | Active since Mar 2022
03 Mar 2022, 09:36
Pathetic Service
If I could give no star I would. Capfin failed to debit my account and now they want to charge me interest on their mistake. If you can prove to me that the debit order was sent to my bank account and I did not have funds then I will acknowledge an pay the interest.
I called so many times and hear different stories. The consultants says the debit return insufficient funds. The finance departments feedback is the debit was reversed. How can I reverse a debit that is not there???
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Replies (2)
Capfin's replyOfficial
03 Mar 2022, 10:44Good day Clinton Magu
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Capfin's reply03 Mar 2022, 10:44
Official
Good day Clinton Magu
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
CM
Clinton M's updateReviewer Update
03 Mar 2022, 14:12What *** service...wow. I am not dealing with you again. I don't agree with the feedback Liesel Abrahams provided...the call got cut and then a email appears.
"Thank you for allowing us the opportunity to engage with you, we are pleased to inform you that your query has been resolved. "
I am called a few minutes ago and spoke to guy Alexander and this guy is really dom. I told him the dashboard on the website says I owe R146.59 and ask him what is my settlement I must pay he say R148.76, so I told ask him why is the dashboard different? He says interest...LOL. So to me it seems like when i logged in at 13:48 to the time I called Capfin at around 14:00 the bill went up with R2.17. Really Really ridiculous!!!
"Thank you for allowing us the opportunity to engage with you, we are pleased to inform you that your query has been resolved. "
I am called a few minutes ago and spoke to guy Alexander and this guy is really dom. I told him the dashboard on the website says I owe R146.59 and ask him what is my settlement I must pay he say R148.76, so I told ask him why is the dashboard different? He says interest...LOL. So to me it seems like when i logged in at 13:48 to the time I called Capfin at around 14:00 the bill went up with R2.17. Really Really ridiculous!!!
CM
Clinton M's update03 Mar 2022, 14:12
Reviewer Update
What *** service...wow. I am not dealing with you again. I don't agree with the feedback Liesel Abrahams provided...the call got cut and then a email appears.
"Thank you for allowing us the opportunity to engage with you, we are pleased to inform you that your query has been resolved. "
I am called a few minutes ago and spoke to guy Alexander and this guy is really dom. I told him the dashboard on the website says I owe R146.59 and ask him what is my settlement I must pay he say R148.76, so I told ask him why is the dashboard different? He says interest...LOL. So to me it seems like when i logged in at 13:48 to the time I called Capfin at around 14:00 the bill went up with R2.17. Really Really ridiculous!!!
"Thank you for allowing us the opportunity to engage with you, we are pleased to inform you that your query has been resolved. "
I am called a few minutes ago and spoke to guy Alexander and this guy is really dom. I told him the dashboard on the website says I owe R146.59 and ask him what is my settlement I must pay he say R148.76, so I told ask him why is the dashboard different? He says interest...LOL. So to me it seems like when i logged in at 13:48 to the time I called Capfin at around 14:00 the bill went up with R2.17. Really Really ridiculous!!!