1 reviews | Active since Jun 2013
Pathetic service
<p>I don't know who else I can speak to if Capfin team leaders fails to assist. I have been sent from pillar to post regarding documents required to finalize a loan which I forwarded to a team leader by the name of Sibusiso. This evening I just received an SMS to say I must submit the very same docymyrs sent to Sibusiso who never confirmed receipt. What else must I do? Does it take 5days to process a loan. I wasted airtime calling your call centre and I'm told application in progress. Can someone superior deal with this ASAP </p>
Good day Zandile
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Good day Zandile
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Good day Zandile
Thank you for allowing us time to engage you regarding your concerns. We are please to confirm that the matter is resolved.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Good day Zandile
Thank you for allowing us time to engage you regarding your concerns. We are please to confirm that the matter is resolved.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services