1 reviews | Active since Jul 2015
Pathetic service
<p>I was just contacted by an agent from Capfin who was very rude to me telling me that I am liable for the bank charges from my bank if they dnt get funds I have never ever someone who's so rude to the customer she don't know wat customer service is or empathy or remorse she needs to be taught soft s****s I will advice ppl that they should not take a loan with Capfin never I'm taking this up with ombursdman they dnt know who they dealing with they just decide to go at 12 midday to debit never ever in my life</p>
Good day Ms Mokoena
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Good day Ms Mokoena
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Good day Ms Mokoena
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Good day Ms Mokoena
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Hello Ms Eusebia Mokoena
Thank you for allowing us the opportunity to resolve the matter.
For any further information you are welcome to call us on *** or email *** for assistance.
Kind regards,
Customer Service
Hello Ms Eusebia Mokoena
Thank you for allowing us the opportunity to resolve the matter.
For any further information you are welcome to call us on *** or email *** for assistance.
Kind regards,
Customer Service
I want nothing to do with Capfin no one is willing to resolve my issue I will be charge bank charges if my debit date falls on weekends they debit anytime they want as if they are the ones paying me they do around 12 and I get paid late around 8 at night so they should do as they please as that agent stated that I will be responsible for the bank charges if I get bank charges so Capfin please stop calling me as u not willing to resolve my issue I have a reason why I borrowed money so if I have to pay loan and bank charges I don't know where u expecting me to get money Capfin dnt give a **** about their customers all they care about is getting their money so March month the debit date was on Friday they went on Thursday to debit I don't know who gave them that authorization as we agreed on the last day of the month So thank u for the pathetic service I will never ever take a loan with u ever again so stop calling me
I want nothing to do with Capfin no one is willing to resolve my issue I will be charge bank charges if my debit date falls on weekends they debit anytime they want as if they are the ones paying me they do around 12 and I get paid late around 8 at night so they should do as they please as that agent stated that I will be responsible for the bank charges if I get bank charges so Capfin please stop calling me as u not willing to resolve my issue I have a reason why I borrowed money so if I have to pay loan and bank charges I don't know where u expecting me to get money Capfin dnt give a **** about their customers all they care about is getting their money so March month the debit date was on Friday they went on Thursday to debit I don't know who gave them that authorization as we agreed on the last day of the month So thank u for the pathetic service I will never ever take a loan with u ever again so stop calling me