PATHETIC SERVICE

To whom it may concern<br> <br> I app**** for a loan on Thursday last week, got a call saying that I didn't complete the process. Fine I complete the step.<br> <br> Get an sms saying that my instalment has changed- received this sms 4 times already. call into the call centre on Friday and was told that they cannot assist me as my profile is locked and that I need to wait for them to call me. Made several calls thereafter to find out the progress of my loan application and still hear that I have to wait for a call from the call centre.<br> <br> Called on Saturday- \we are out of service\" is their voicemail<br> <br> Today is Tuesday- the 5 min turnaround time advertised is complete and utter ******** as I am waiting 6 days for an answer now.<br> <br> I too work in a call centre and know how busy it can get, however customer service is what keeps the company moving forward. This is the worst service I have ever received from a call centre to date.<br> I will not refer anyone to Capfin going forward and will continue to express my frustration with Capfin on all other social platforms until I get an answer to my question. Is my loan application approved or not?<br> <br> In closing...the ****tiest service ever from Capfin.<br> "