pathetic customer service and unfair customer treatment

i have never met came across a useless consultant in my life and and it looks like they are also led by another useless team leader. i called in spoke to Dithapelo regarding the deduction that will go off my account on the 14th of Dec. AND i was told that it will track and if there is no funds it will continue tracking until my debit order date which is the 21Dec, firstly the assumption that everyone is getting aid early in december where do you get it from because you need to talk to me and ask me? Secondly my debit order IS A DEBI-CHECK how does it track? and the fact that the team leader NOMA who cant assist me its very annoying. well i will be loging a complain with the NCR regarding this matter because it is unacceptable if this date is not changed. There is a reason we agreed on a DEBI-CHECK MANDATE. now you say you will refund all my fees once it keeps on bouncing what about my credit record because it will show as Unpaid?