Pathetic customer service

<p>I fell behind with my instalments around May 2016, was then called to make an arrngement of which i did. i requessted that they divide the arrears with the number of remaining term and charge it over and above my monthly instalment of which was done. I gpot a similar call again in September, i explained that i had already made an arrangement but was told that it is only valid for three month and i must make another one of which i did. The reason i requested that they divide the arrears with the remaining terms and charge it monthly (over and above the normal instalment ) was that i wanted to know that i will be done with my account exactly on the end of the term. Now i am being told that i owe plus R400. Where is that balance coming coming from and why was it not added as part of the arrear amount all along, who must carry the brant of claculating the wronmg arrear amount? i am now being harrased by phone calls everything and no one is interested in sloving this issue and all they want is that i pay. Is that far</p>