1 reviews | Active since Feb 2017
Pathetic company
I did an online application for a loan on the Capfin website which was a big mistake and a total waste of time. First they request proof of income so i submitted my bank statements and then they sent an email with a link of all my details which i have to check and confirm. I then qualified for a smaller loan amount because they deceided to make my income lower but i accepted the smaller loan amount. One day after the offer was made i logged into my Capfin profile to see the progress of my loan and it showed nothing so i called to find out what was going on. The call centre agent confirmed my loan was approved and will be paid within 48 hours. After 2 days in which nothing happened i logged into my Capfin profile and was shocked to see they do not have any loans available for me.Really how unprofessional can you be to offer a client a loan and then confirm the payment and then decline the loan. After my loan was decline they still phone my employer to confirm my employment. Capfin should be ashame to call themself a loan provider and their call centre agents are total clueless. I am writing this review to let other people how pathetic they are and not to waste time to apply for a loan.
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards
Customer Service
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards
Customer Service
Excellent service is very important to us and we value all the feedback from our customers. We are pleased your concern has been resolved.
For any further assistance please call us on *** or email *** .
Kind Regards
Customer Service
Excellent service is very important to us and we value all the feedback from our customers. We are pleased your concern has been resolved.
For any further assistance please call us on *** or email *** .
Kind Regards
Customer Service
