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Saloshini N
1 reviews | Active since Apr 2014
11 May 2021, 12:29
PATHETHIC SERVICE AND CLIENT SERVICE DO NOT UNDERSTAND ENGLISH
This is the worst company to deal with , I have been a loyal client of this company for the past 5 years and have never went into arrears , just last year due to COVID the last payment was due by Jan 2021, however I could not make the payment, i requested for assistance to extend the term and reduce the instalments but no one could help and make accommodation to help. I paid the instalments and last month I made an arrangement to pay 50percent which was 2600 and the agent confirmed and said the bal of R2600 for end May, however i keep getting calls now to say it now gone to 2900, R300 arrears on an outstanding of R2600, why did the agent not tell me arrears will be accumulated, , I spoke to Hitekami and requested for a manager to call, and Siphokazi, however a manager does not call and the agents keep calling, WHICH PART OF PLEASE GET A MANAGER TO CALL DO THEY NOT UNDERSTAND, I keep getting call approximately 6 a day and i say i want a manager but they insist they want an arrangement. I work and it is really disturbing to get so many calls, is there no limit to this and do they not refer to notes on system, is is all about collection and not helping a client, i don't every think i will be dealing with this company ever
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Replies (5)0
Replies (5)
Capfin's replyOfficial
11 May 2021, 12:49Good day Ms Saloshini
Thank you for bringing your concerns to our attention. We will investigate the frequency of the calls and get back to you with a speedy resolution.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for bringing your concerns to our attention. We will investigate the frequency of the calls and get back to you with a speedy resolution.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply11 May 2021, 12:49
Official
Good day Ms Saloshini
Thank you for bringing your concerns to our attention. We will investigate the frequency of the calls and get back to you with a speedy resolution.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for bringing your concerns to our attention. We will investigate the frequency of the calls and get back to you with a speedy resolution.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
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Saloshini N's updateReviewer Update
11 May 2021, 12:56Some call I do not answer as when I ask r you a manager, no am a consultant but i asked for a manager why r you calling, you must track all calls irrespective of answered or not on my profile , I also want feedback as when I made the arrangement to settle the outstanding over a 2 month period I was told it will be R2600, over April and May and now get told the amount will be R2900 and was not told it will accumulate further , your calls are recorded the agent agreed to the amounts and if the arrangement is in place why are they persist on calling me, only if i missed the end May payment then call ,
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Saloshini N's update11 May 2021, 12:56
Reviewer Update
Some call I do not answer as when I ask r you a manager, no am a consultant but i asked for a manager why r you calling, you must track all calls irrespective of answered or not on my profile , I also want feedback as when I made the arrangement to settle the outstanding over a 2 month period I was told it will be R2600, over April and May and now get told the amount will be R2900 and was not told it will accumulate further , your calls are recorded the agent agreed to the amounts and if the arrangement is in place why are they persist on calling me, only if i missed the end May payment then call ,
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Saloshini N's updateReviewer Update
13 May 2021, 13:15Good Day why are you agents still harassing me, this is the 5th call from this morning and the numbers are now changing. I spoke to Charmaine September on Tuesday who assisted and assure me the complaint will be dealt with , a statement will be sent as she was having a problem and a manager will call me yesterday , i have not received any calls but the agents are persisting in calling me, i received the statement yesterday which was incorrect the amount has now doubled on the statement, this is really unacceptable and i will be reporting this to the NCR
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Saloshini N's update13 May 2021, 13:15
Reviewer Update
Good Day why are you agents still harassing me, this is the 5th call from this morning and the numbers are now changing. I spoke to Charmaine September on Tuesday who assisted and assure me the complaint will be dealt with , a statement will be sent as she was having a problem and a manager will call me yesterday , i have not received any calls but the agents are persisting in calling me, i received the statement yesterday which was incorrect the amount has now doubled on the statement, this is really unacceptable and i will be reporting this to the NCR
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Saloshini N's updateReviewer Update
14 May 2021, 14:01why are your agents still harassing me, surely this is ******* , this is the 4th call form this morning apparently no note son your system that a manager is dealing with this, as per Siphokazi they are not aware, yesterday Abigail Williams called and was supposed to also investigate and come back to me, Charmaine September and Abigails Williams, no further feedback. I asked Abigail for the call recordings when the arrangement was made in April apparently i must request via the ombudmans , since when as a client I am not entitle to a call recording. I did speak tot eh Ombudsman and they require all of this in writing for me to lodge a complaint as Abigail is still insisting I have to pay the arrears, this was not mentioned on the call, Please send to me in writing why the 50 perc in April of R2600 and conf bal of R2600 for May now accum R300 interest and R2900 as apposed to R2600 must be paid and that i must req the call recording via the ombudsman, then further interest can be acc and charged and will be instited i must pay , such ********* behaviour
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Saloshini N's update14 May 2021, 14:01
Reviewer Update
why are your agents still harassing me, surely this is ******* , this is the 4th call form this morning apparently no note son your system that a manager is dealing with this, as per Siphokazi they are not aware, yesterday Abigail Williams called and was supposed to also investigate and come back to me, Charmaine September and Abigails Williams, no further feedback. I asked Abigail for the call recordings when the arrangement was made in April apparently i must request via the ombudmans , since when as a client I am not entitle to a call recording. I did speak tot eh Ombudsman and they require all of this in writing for me to lodge a complaint as Abigail is still insisting I have to pay the arrears, this was not mentioned on the call, Please send to me in writing why the 50 perc in April of R2600 and conf bal of R2600 for May now accum R300 interest and R2900 as apposed to R2600 must be paid and that i must req the call recording via the ombudsman, then further interest can be acc and charged and will be instited i must pay , such ********* behaviour
SN
Saloshini N's updateReviewer Update
18 May 2021, 21:50It is rather disappointing that Charmaine September and Abigail Williams ahs not gotten back to me but i am still getting 4 to 5 calls from Capfin. I advised Wiedaat and Phindile today that i want a manager to call with feedback and a letter confirming that the call recordings must be requested via the ombudsman and why the arrangement of R2600 for April and R2600 for May not be honored even thou this was confirmed with an agent. I am being harassed by the agents event thou these complaints are not being attended to , it seems Capfin do not value their clients , i will pay the R2600 as arranged by the 1st June and not anything more . I want the call recording and this in writing, i am also awaiting why the statement are incorrect which was supposed to be investigated and further feedback provided
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Saloshini N's update18 May 2021, 21:50
Reviewer Update
It is rather disappointing that Charmaine September and Abigail Williams ahs not gotten back to me but i am still getting 4 to 5 calls from Capfin. I advised Wiedaat and Phindile today that i want a manager to call with feedback and a letter confirming that the call recordings must be requested via the ombudsman and why the arrangement of R2600 for April and R2600 for May not be honored even thou this was confirmed with an agent. I am being harassed by the agents event thou these complaints are not being attended to , it seems Capfin do not value their clients , i will pay the R2600 as arranged by the 1st June and not anything more . I want the call recording and this in writing, i am also awaiting why the statement are incorrect which was supposed to be investigated and further feedback provided