1 reviews | Active since Mar 2017
PANDEMIC INHUMANE CAPFIN DISGRACEFUL YOU WILL BE REPORTED TO COMMISSIONER
In Feb we had late payment of salary and then we had urgent matter to attend to so we advised Capfin, we have been on time with ALL PAYMENTS we explained when they phoned in March the issue , today the call centre phoned my husband IRATE ******** UNHELPFUL INHUMANE....TELLING MY HUSBAND THEY CANT TAKE THE 1 MONTH OWING AFTER WE FINISH IN JUNE, ONLY 1 MONTH OWING THEY EXPECT US TO PAY IT NOW WHERE I AM NOT WORKING CAUSE OF PANDEMIC, MY HUSBAND ASKED TO SPEAK TO SUPERVISOR SHE SAID HOLD ON SHE CAME BACK AND SAID SHE WILL GIVE THE DETAILS TO SUPERVISOR SHE SAID CANT TRANSFER HOW COME BUT SHE DEMANDING AND PUSHING US TO PAY DOUBLE DEBIT NOW WHEN WE CANT DURING THIS TIME BUT WE PAID END OF MARCH WE PAID END OF APRIL DESPITE EVERYTHING...CAPFIN BAD BAD CUSTOMER SERVICE AND MY HUSBAND IS A STROKE SUFFERER WITH HIS BP RAISED TO DUE TO THE *********** UNHELPFUL CALL CENTRE AGENT IS CAPFIN GOING BANKRUPT FOR 1 MONTH INSTALMENT OF R1000-00 DISGUSTING DONT YOU HAVE A CONSCIENCE
Thank you for bringing your concern regarding our Collections process to our attention.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards.
We will investigate the matter and our office will be in contact with you.
Kind regards
Customer Services
Thank you for bringing your concern regarding our Collections process to our attention.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards.
We will investigate the matter and our office will be in contact with you.
Kind regards
Customer Services
