DP
Delphine P

1 reviews | Active since Aug 2011

20 Apr 2016, 15:33

PAID UP MY ACCOUNT - BEREAU NOT UPDATED

i TOOK OUT A LOAN WITH YOU GUYS IN FEB 2016 AND PAID IT UP THE FOLLOWING MONTH. i THEN TOOK OUT A LOAN END MARCH AND PAID IT UP IN FULL LITERALLY 6 DAYS LATER!<br> i CHECK MY CREDIT REPORTS AND THE INFORMATION HAS NOT BEEN UPDATED FOR 2 MONTHS. I HAVE BEEN DEALING WITH NIZAAR BUT ALL HAS BEEN EMPTY PROMISES. I HAVE TO KEEP CALLING BACK AND HES NEVER AVAILABLE. i WANT THIS FIXED!! i AM SURE I AM NOT THE ONLY CLIENT THIS HAS HAPPENED TO AND I AM JUST BEING FED WITH EXCUSES AND EMPTY PROMISES. YOU LEND ME THE MONEY AND I PAUD IT BACK NOW DO NOT CLAIM THAT I STILL OWE YOU OR IS THIS A TACTIC FOR ME TO NOT GET MY CREDIT STRAIGHT SO I CAN KEEP COMING BACK TO CAPFIN??? I AM DISGUSTED...CAN ANYBODY ASSIST???

0
Replies (2)
Capfin
Capfin's reply20 Apr 2016, 15:53
Official
Hello Delphin,

We value your feedback and will investigate the reasons that your profile has not been updated at the credit bureau.

We will be in contact shortly. Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Customer Service
Capfin
Capfin's reply25 Apr 2016, 06:05
Official
We have investigated your query and are happy to advise that the matter is now resolved . Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you. For any further assistance please call us on *** or email *** . Kind Regards, Customer Service