Paid-Up Loan Not Reflected – Poor Post-Service from Capfin

I took out a loan with Capfin a few years ago and completed the repayment earlier this year. Despite receiving my paid-up letter confirming the loan is settled in full, my credit profile has still not been updated.

This delay is unacceptable and has had a negative impact on my credit score, which is extremely frustrating considering that I’ve done my part as a responsible customer. I’ve contacted CapFin, but the issue remains unresolved.

It’s disappointing that a financial institution can be so negligent when it comes to updating crucial customer information, especially when it directly affects our financial standing.

I expected more accountability and urgency from Capfin. Please prioritise updating your customers’ credit records immediately after issuing paid-up letters. This lack of follow-through creates unnecessary obstacles for your clients.