MM
Moshalagae M
1 reviews | Active since Sept 2015
09 Dec 2015, 14:16
Paid my account but money was still debited
Hello<br> <br> I paid my Capfin account yesterday R450 cash in a Pep store but the moment money came into my account today, It was debited from my account by Capfin. I needed that money to sort out other payments that I have today and I'm told to wait between 24-48 hours for a refund. I really need it urgently and my capfin account is not in arrears.<br> <br> Please advice.
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Capfin's replyOfficial
09 Dec 2015, 15:01Hello Mofleiva,
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
Capfin's reply09 Dec 2015, 15:01
Official
Hello Mofleiva,
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service