HV
Hester V
1 reviews | Active since Mar 2014
16 Sept 2015, 08:01
Overdue account??? Interest???
I took out a personal loan from capfin. The repayment was over six months. Yesterday I made my last and six repayment towards the loan. Now they call me and tell me that R120 is overdue because of interest. My husband made his last payment to capfin last month and does not have any amount overdue. The consultant who phone me insist that I have this amount overdue because of interest. When I asked her why because my husband didn't have any she tells me that is just the way it is.<br> <br> Can Capfin please help me understand why I have to pay this interest money if at the beginning of the contract they gave me the installment amount with interest already calculated in this amount?
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Replies (1)Capfin's replyOfficial
16 Sept 2015, 08:31Hello kwaaitjie100,
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
Capfin's reply16 Sept 2015, 08:31
Official
Hello kwaaitjie100,
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
We appreciate you bringing this matter to our attention.
We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.
We will contact you soonest to discuss the matter further.
Kind Regards,
Customer Service
