Online debicheck procedure needs to be reassessment.

I app**** 4 days ago but I have not received any communication from you. When I checked on their website, it has been pending debicheck on "expired mandate" without any movement, I called on day one, the consultant I spoke to said it does not matter and that it was going to automatically approve, because I did not respond to their pop-up within a minute. Today I called again, and another consultant said the mandate expiry extends the application turnaround time but could not say by how many days further, they also could not action or escalate it. It has been 4 days now since the application and they are still not saying anything, they are so quick to request documents but slow to action the application. Had I known about their service, I would have went to another retailer. Now my credit score is going to suffer and they are sitting idle with my documents not doing anything.