NM
Neo M
1 reviews | Active since Jun 2018
18 Mar 2021, 07:34
Not professional
I’m so angry I settled my loan yesterday and logged in to see how much I must settle and it states that the defence should be my ID and I did that and even I chose an immediate payment now they tell me they haven’t received my payment I have sent even the proof of payment but still and should they go in my account to debit on Saturday I’m going straight to ombudsman I will definitely take captain for further steps
Helpful (0)
Replies (3)0
Replies (3)
Capfin's replyOfficial
18 Mar 2021, 09:55Good day Neo M
We acknowledge receipt of your complaint and will ensure that it is investigated.
We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind regards
Customer Services
We acknowledge receipt of your complaint and will ensure that it is investigated.
We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind regards
Customer Services
Capfin's reply18 Mar 2021, 09:55
Official
Good day Neo M
We acknowledge receipt of your complaint and will ensure that it is investigated.
We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind regards
Customer Services
We acknowledge receipt of your complaint and will ensure that it is investigated.
We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind regards
Customer Services
Capfin's replyOfficial
18 Mar 2021, 11:26Good day Neo M
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Capfin's reply18 Mar 2021, 11:26
Official
Good day Neo M
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
NM
Neo M's updateReviewer Update
19 Mar 2021, 09:37Good day I’m so so angry with captain the debit date is the 20th yet you inconvenience me and go and debit and what’s worse I already settled the account so please I want my money back by the end of the working business today no stories because trust me I’m going to involve ombudsman
NM
Neo M's update19 Mar 2021, 09:37
Reviewer Update
Good day I’m so so angry with captain the debit date is the 20th yet you inconvenience me and go and debit and what’s worse I already settled the account so please I want my money back by the end of the working business today no stories because trust me I’m going to involve ombudsman