Nonsensical service

I app**** for a loan on monday via the online platform, i was pre-approved and was told to send documents, which i sent the very same monday. I didn't receive feedback,i called on Tuesday and their customer service department said they were awaiwmy documents, i told them i had sent those on monday already she checked via my ID number and said they are received and my application is being processed, fast forward Thursday i call again asking whats going on and im told by their agent Lauren Duck, that low and behold they are awaiting my documentation, and when i inform her that i seent those and confirmed with a fellow colleague of hers on Tiesday who said they were received she checked and found they were indeed there and told me same stiry i heard on Tuesday that my loan will be processed and i should expect a call yesterday. Today is Friday 04/10.

This is terrible service and very upset. Its unacceptable in truth.

I wouldn't advise anyone to use their services and it's no wonder they have such an embarrassing rating on Hellopeter.