SM
Sibongile M

1 reviews | Active since Apr 2014

08 May 2019, 09:19

Non buraue update on paid up loan

I paid up my loan last month on the 6th April, Capfin has however been sending me sms's stating im owing, their system is ubsurd. I mean how can a consultant issue a paid up letter for a loan then on the other side still get endless emails and sms's demanding payment. Today is the 8th and capfin has not updated my bureau. They quick to add arrears or non payment but lazy to update that loans are paid up.

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Replies (1)
Capfin
Capfin's reply09 May 2019, 14:15
Official
   Good day Sibongile

 We value your feedback and will investigate the reasons that your profile has not been updated at the credit bureau. We will be in contact shortly. Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Customer services