MH
MATHILDA H
1 reviews | Active since May 2014
25 Apr 2023, 12:48
No Services
My account was handed over to MCS Debt recover. I made an arrangement to make a monthly payment which I paid every month. I do not receive any statements reflecting the amount still due. Today when I phoned MCS to request the outstanding amount I was advised that the account with them was closed on 10 April 2023. Why was I not informed as I was going to pay again this month, what would have happened to the payment then. This is unacceptable. What happened to customer service.
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Replies (3)
Capfin's replyOfficial
25 Apr 2023, 13:17Good day
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply25 Apr 2023, 13:17
Official
Good day
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us of your concerns. Please note that your query is a priority to us and is currently receiving our full attention.
A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
MH
MATHILDA H's updateReviewer Update
01 May 2023, 09:44A consultant phoned me and advised that my name will be removed from being blacklisted. She also advised that I will receive a settlement letter. To date nothing was received to state that the account is settled and my name is cleared.
MH
MATHILDA H's update01 May 2023, 09:44
Reviewer Update
A consultant phoned me and advised that my name will be removed from being blacklisted. She also advised that I will receive a settlement letter. To date nothing was received to state that the account is settled and my name is cleared.
MH
MATHILDA H's updateReviewer Update
11 May 2023, 10:05Thank you, my query was resolved
MH
MATHILDA H's update11 May 2023, 10:05
Reviewer Update
Thank you, my query was resolved