???????????? No service in 5 days!

I am a long-standing customer with Capfin. Simply app**** for a top-up loan, but my income info was entered incorrectly. After submitting bank statements twice in 6 days, NO Response. Helpline assistants at Capfin loans dept. most friendly and helpful and eager to complete the transaction, but can do nothing without the rectification by the Vetting dept, in fact, they share my frustration. Numerous telephone calls and queries like you won't believe!! After 6 days of struggling someone from the loans dept called a supervisor on my behalf. \They are on their way to a meeting"How long do the meetings last??? """