No response on email and no resolution on the call

I'm trying to get hold of someone that can send me my paid up letter for my 2 loans that I had with finchoice showing the account details. I have called and was passed from pillar to pillar and not getting anywhere. I was in touch with someone via email but I have not received a response since 2/29/2024. The service is terrible because the call are not free and I want to get things sorted and they hold me back from getting my name cleared.