No response from Capfin regarding a loan application.

My name is Thoko Lillian Ndima. Applies for a loan on the 3rd of September. On the 5th they responded by saying they have received an email and they will attend to it within 48 hours. They will be in contact with Thoko if they need further information. On the 7th they responded again saying they have received Thoko, s email. After that they asked her to send a 3 months bank statement, this was done. They came back saying they did not receive the July Statement. Thoko send it again, on the 15th they responded saying they have received the proof of income. Same day on the 15th they said Thoko must reply saying she agrees that they can retrieve the bank statement on her behalf. I Nomadinga responded to them saying she agrees. The time then was 13:47. Since then they have not responded to give her feedback. Can they please respond so that she knows where she stand. Thoko is my sister hence I am writing this on her behalf.

Thank you. NP Ndima