PS
Patiencesokolofarore S
1 reviews | Active since Dec 2023
20 Dec 2023, 18:19
No regard for your customers.
Unauthorised debit order fees. I call your call centre and informed them that i will receive my Salary on the 20th of December 2023. And your consultant verified that my account will be tracked until there is sufficient funds in the account to service the debit order. To my surprise, on the 18th of December 2023 the debit order ran and it bounced due to insufficient funds.
Today I contacted your call centre via telephone and email and you telling me that it is not your fault that the account was debited when there were no funds. I also contacted my Bank Absa they say its Capfin that debited earlier.
Now, who is liable for these fees?
Stop playing with your customers, we are struggling financially and now both you and Absa are pointing fingers at each other.
Who is going to settle this charges?
You have lost me as a customer since you have no regard what we are going through. I am a loyal customer that pays his account in time every month but i am treated like ****.
Helpful (0)
Replies (6)0
Replies (6)PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:36Good day
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's update21 Dec 2023, 06:36
Reviewer Update
Good day
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
Thank you for your enquiry.
We have acted in accordance with the DebiCheck regulations and in line with current industry practice.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your loan availability in future?
Kind regardsLiezel Abrahams
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:37Good day
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
PS
Patiencesokolofarore S's update21 Dec 2023, 06:37
Reviewer Update
Good day
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
Thank you for bringing this matter to our attention; we apologise for any inconvenience that was caused.
Due to security reasons, as well as system and mandate restrictions, we are unable to assist with your request.
Kindly note that, you need to contact the third party debiting your account directly to dispute the charges as they presented the debit order on the incorrect date.
Kindly note that this email will be closed, if you require any other assistance, please email us at ***
Kind regards
Sophie Peete
Complaints Case Administrator
RBB SA: Everyday Banking
Tel: ***
Int: +27 (0)11 ***
***
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 06:38Above are the responses from Capfin and Absa.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
PS
Patiencesokolofarore S's update21 Dec 2023, 06:38
Reviewer Update
Above are the responses from Capfin and Absa.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
Who should cover these fees? Because both of you claim you did nothing wrong.
AS CUSTOMER I MUST SUFER FOR FEES THAT were generated unfairly?
We as consumers are not protected at all and these companies are taking advantage of us.
Capfin's replyOfficial
21 Dec 2023, 07:14Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply21 Dec 2023, 07:14
Official
Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 09:00As per our telephonic conversation, i am still waiting for the email confirming the date of the debit order submitted from your side. And your narrative of how the Debi-Check works in relation to the debit date.
As mentioned, there is conflict in what you were telling me and what Absa is telling me. I need this in writing to take this matter further.
As mentioned, there is conflict in what you were telling me and what Absa is telling me. I need this in writing to take this matter further.
PS
Patiencesokolofarore S's update21 Dec 2023, 09:00
Reviewer Update
As per our telephonic conversation, i am still waiting for the email confirming the date of the debit order submitted from your side. And your narrative of how the Debi-Check works in relation to the debit date.
As mentioned, there is conflict in what you were telling me and what Absa is telling me. I need this in writing to take this matter further.
As mentioned, there is conflict in what you were telling me and what Absa is telling me. I need this in writing to take this matter further.
PS
Patiencesokolofarore S's updateReviewer Update
21 Dec 2023, 09:32Good day
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
PS
Patiencesokolofarore S's update21 Dec 2023, 09:32
Reviewer Update
Good day
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501
In response to your Hello Peter Complaint received on 20 December 2023, we contacted you on 21 December with the below feedback:
Capfin raised your debit order on 18 December in accordance with the Debi-check regulations and in line with current industry practice.
Please note that the Debi-check rules specify how the Debi-check debit orders may be collected; part of this allows Capfin to track the account up to 10 days for funds that can fulfil the instalment amount.
We confirm that early deductions/tracking should not attract bank fees; any bank fees incurred, are a result of the type of account or profile you have with your bank.
Due to this, we are unable to refund the bank charges incurred as Capfin raised your debit order in line with the current industry practise and the Debi-check rules.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Kind regards
Thandeka QayiCapfin Customer ServicesTel: ***Website: www.capfin.co.za1 Industrie Street, Kuilsriver, 7580 | P.O.Box 6507, Parow East, 7501