No professionalism bad timing

Im greatly disappointed in the service I'm receiving from Capfin. I app**** for a loan on ID Number : ********** 435085 yesterday November 7th and got a call this morning, I'm a working man and kindly asked them to phone me back at 09:45 when I have a spare moment and only recieved a call 2 hours later and told them it's now not convenient to talk now as im driving and have passengers in the company vehicle, so I kindly asked again please phone me at 16:00 when I have another spare moment for myself to speak to them and then once again unprofessionaly tried phoning me only at 17:57 and I answered immediately but the phone whas dropped by the consultant so thats my bad first experience with Capfin.