sM
sanele M

1 reviews | Active since Jul 2012

15 Jan 2022, 15:35

No payment received

I app**** for a loan on 9 January 2022 and the debit order mandate was approved 10 January 2022, I called and was advised payment takes 24-48 hours but I have not received it to date 15 January 2022. I've called multi times and each time I'm told it will probably be paid later today or tomorrow.

0
Replies (2)
Capfin
Capfin's reply17 Jan 2022, 09:37
Official
Good day Sanele M

Thank you for alerting us to your concerns regarding the processing of your Capfin loan application. 

Please note that your request is being attended to. We apologise for any inconvenience this may have caused you.  
 
Sincerely
Capfin Customer Services 
Capfin
Capfin's reply18 Jan 2022, 13:12
Official
Good day Sanele M

We appreciate your patience and the opportunity to resolve your query. 
 
After successful completion of a loan application and approval being granted, Capfin loan funds take between 24-48 hours to reflect in a customer's bank account. 

For further assistance, please call us on *** or email ***
 
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00 
* Saturday and Public Holidays 08:00 – 13:00

Kind regards 
Capfin Customer Services