MS
Miranda S

1 reviews | Active since Aug 2017

04 Sept 2017, 12:28

NO ONE BOTHERS YOU CALL ME BACK

I have now phoned Capfin about 8 or more times and sent a email to you and still had no response and no one has phoned me back. I have phoned to try make payment arrangements as i can only afford to pay you R500 per month, every time i phone someone tells me that someone will call me back, now i get messages to say you are going to take legal action. You have got no system in place. Please note that according to the NCA if i am making payment and have tried to make a payment plan you can not hand me over for legal action. I will not pay any addition legal fee etc. as i have tried to contact you and no one calls me back. Can some one phone me to make payment arrangements!!!

0
Replies (3)
Capfin
Capfin's reply05 Sept 2017, 11:42
Official

Good day Ms Boumeester

Your feedback assists us in improving our service.

We will investigate the reasons for the delay in contacting you and provide feedback shortly.

Kind Regards

Customer Service

MS
Miranda S's update06 Sept 2017, 10:25
Reviewer Update
I spoke to Wade Cloeter yesterday who is the manager and still had no feedback, now all that is happening is your call center keeps calling me over and over and over and still no one can help me!!!! Does any one at Capfin actually know what the hell is going on!!!!! Wade can you phone me and get this resolved as this is now becoming unacceptable.
Capfin
Capfin's reply07 Sept 2017, 15:14
Official

Good day Ms Boumeester

We are pleased that we could contact you to assist with your query.

We value you as our customer and would like to maintain a rewarding relationship with you.

For any further assistance please call us on *** or email *** .

Kind Regards

Customer Service