My issue still not resolved now i am suffering!!!

Its now going to august and the payment i made in November 2014 but my credit record still shows that i owe capfin. they don't call me and they not saying anything i really don't know who to blame in this situation. Black fox is the collections that capfin uses but no-one wants to resolve my issue and i am going to the financial ombudsman now cause i am tired of calling and wasting my work time for an account i paid last year and capfin hasn't updated it on my report i have been declined for a student loan now i can go to school because of this UK company. Working for a UK company myself their service is **** whereas my company needs to give their UK customers incredible service i am very disappointed and heart broken as i cant go to school now and they wont pay for my fees either i want to be compensated for all the stress and time that i have wasted and now that i have changed banks i have to go to my previous bank to go look for those statements more charges for me but i am not benefiting in anyway. This is ******* the services and the company i wouldn't recommend it. I hope the ombudsman will resolve this for me now.