1 reviews | Active since May 2016

06 Jun 2017, 07:19

Misleading info and bull****

<p>Well nothing good to say on 21/04/2017 i got an sms to say i have a amount to loan from them and at the time i did not need the money, one month later i needed R800 to get by til month end June. When i called i was told no there is nothing available and the amount depreciates after time and is only valid for a period of time. Wow how the hell did i know that well i didnt know it found out the day i wanted to loan money. Then a teamleader adviaed that if i am not happy i must log a complaint which i did 2 wreks ago and still waiting. Yesterday 05-06-2017 i call and ask about my complaint poor lady does not have ears please chck that shame she did not even attempt to check my complaint out she went on there is nothing available to loan really pathetic. Capfin carries on about the NCA but what about the CPA - false and misleading info was given to me. I doubt capfin has th nuts to call me and offer me money they are useless.</p>

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Replies (2)
Capfin
Capfin's reply06 Jun 2017, 09:43
Official

Good day Mr Keet

We appreciate you bringing this matter to our attention. We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise for any inconvenience caused.

We will contact you soonest to discuss the matter further.

Kind regards

Customer Services

Capfin
Capfin's reply07 Jun 2017, 10:38
Official

Good day Mr Keet

We have investigated your query and are happy to advise that the matter has been resolved.

Feel free to call us on *** or email *** for any further assistance.

Kind regards

Customer Services