Marketing smses and any communication by CAPFIN

I called to be removed from receiving the marketing smses and any communication from them. A consultant named Kholeka refused to disclose her full names and also the supervisor who advised her to tell me to ignore communication from them as they can’t remove my data from receiving these smses. I further requested her full names and she advised she is not allowed to dislose that to clients. As per FSCA act and FAIS act, representatives of a financial service provider must do a full disclosure of their details to clients before rendering any service. I have asked for a reference number for my call and she advised me that it is my ID number, now how does one get any further help with no reference number provided? if I need the recording of this call as per act states how will they locate it? It s very disappointing that people have to come to hello Peter and Ombudsman that is only when service providers are willing to do right by customers.