Loan still not paid out 5 days later and very unfriendly consultant

App**** for a loan on the 23rd debicheck approved on the 25th when checking on the website when the loan would be paid out it still shows "awaiting for you to approve debicheck" but debicheck was approved. called your call center and spoke to Refiloe who sounded so bored and unwilling to help referred me back to my bank which the bank confirmed the debicheck mandate and it's even on my app and online banking that it's active as of 25/01/2022 called back spoke to Rochelle who was so professional and kind told my story she had a look at my account and even went to enquire from her teamleader and came back to advise that the debicheck mandate does indeed show that it has been approved and would need to escalate this matter to your IT department and that someone will call me back and no one has, called again today and got through to the ice queen/Refiloe again told her my story once again and she placed me on hold abruptly while I was still talking had me holding on for some time to only come back to tell me to wait for someone to call me back but still wants to insist that the debicheck mandate isn't approved, what Id like to know is, is she using a different system from Rochelle and her teamleader. Please listen to all the calls I've made and come with a solution cause I'm not willing to pay for a loan that I never received as this now active debicheck shows that it will be going off on my next pay day. Also I'm writing this here as a last resort cause no one bothers to reply to the emails I've sent with my banking apps screenshots showing the active mandate. Your twitter account is dead too.