MR
Magaretha R
1 reviews | Active since May 2016
11 May 2018, 11:34
Loan Sharks
On the 04/05/2018 I settle my loan Account with Capfin, but I made a BIG mistake and paid R41 000 to much. When I call them in the week for a refund I was told that the whole amount that I have paid is available to me as a loan. Why the hell would I want to loan my own money to myself? Today I receiveid an SMS stating that only R15 000 will be refunded within the next 48 hour. When I called them I was informed by Tamara that she don't know why only R15 000 was refunded and she will look into the matter about of refunding the rest. I need that money to settle another loan with Bay Port who is charging extreme high interest and als unaffordable admin fees and insurance.
Helpful (0)
Replies (3)0
Replies (3)
Capfin's replyOfficial
11 May 2018, 16:18Good day Ms Le Roux
We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind Regards
Customer Service
Best regards,
Capfin's reply11 May 2018, 16:18
Official
Good day Ms Le Roux
We acknowledge receipt of your complaint and will ensure that it is investigated. We aim to provide a speedy resolution. Please expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Kind Regards
Customer Service
Best regards,
Capfin's replyOfficial
15 May 2018, 07:37Good day Ms Le Roux
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Service
Best regards,
Capfin's reply15 May 2018, 07:37
Official
Good day Ms Le Roux
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Service
Best regards,
Capfin's replyOfficial
15 May 2018, 07:37Good day Ms Le Roux
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Service
Best regards,
Capfin's reply15 May 2018, 07:37
Official
Good day Ms Le Roux
We appreciate your patience and the opportunity to resolve your concern. We are happy that we could conclude your query.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Service
Best regards,