VM
Vannessa M
1 reviews | Active since Mar 2009
27 May 2022, 14:08
Loan refused because of who I bank with
I app**** for a loan which the lady on the phone said I qualify for, went through the whole process gave my banking details, work details id number everything that they require only to be told I cannot get the loan because I bank with African Bank, seriously!!! Then I'm told to change my salary to Absa wait 3 months and apply again. When I asked if I can talk to a supervisor I was told I cannot and I must email info. This is absolutely unacceptable and pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
27 May 2022, 14:42Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
Capfin's reply27 May 2022, 14:42
Official
Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact you shortly.
Sincerely
Capfin Customer Services
VM
Vannessa M's updateReviewer Update
27 May 2022, 15:15I received the phone call, was absolutely unhelpful and a waste of my time.
If Capfin cannot deal with a Bank like African Bank (that I can actually use in South Africa and overseas) then really is capfin a reputable loan provider? Or do they just call to gather people's personal information with absolutely no intention to actually help them?
If Capfin cannot deal with a Bank like African Bank (that I can actually use in South Africa and overseas) then really is capfin a reputable loan provider? Or do they just call to gather people's personal information with absolutely no intention to actually help them?
VM
Vannessa M's update27 May 2022, 15:15
Reviewer Update
I received the phone call, was absolutely unhelpful and a waste of my time.
If Capfin cannot deal with a Bank like African Bank (that I can actually use in South Africa and overseas) then really is capfin a reputable loan provider? Or do they just call to gather people's personal information with absolutely no intention to actually help them?
If Capfin cannot deal with a Bank like African Bank (that I can actually use in South Africa and overseas) then really is capfin a reputable loan provider? Or do they just call to gather people's personal information with absolutely no intention to actually help them?